Helping developers debug complex issues in production for 6+ years (12 years in support).
From my home office
Hi, I’m Abdu — a Support & Success Engineer with over 11 years in customer-facing roles and more than 6 years in SaaS support.
I help developers and product teams get the most out of the tools they use — whether that means onboarding new customers, solving technical issues, or helping them discover better ways to reach their goals.
At Automattic, I support customers of WordPress.com and WooCommerce, guiding them through setup, troubleshooting themes, integrations, and performance issues. Before that, I worked at Postmark, where I helped developers tackle email deliverability, authentication, and API integration challenges — making sure their apps could reach inboxes reliably and securely.
Earlier in my career, I supported a range of SaaS products including BiznessApps (a mobile CMS), Olive (a publication management platform), and Kayako (a ticketing tool). Across all these tools, I’ve learned that great support isn’t just about solving problems — it’s about helping customers feel confident and empowered while they grow.
I love diving deep into products, learning how they work, and translating that knowledge into simple, actionable guidance. Onboarding and documentation are two of my favorite parts of the job — helping people start strong and understand not just how things work, but why.
Remote work has been my home since 2020, and I thrive in global teams where learning, empathy, and clear communication drive real impact.
If you’re building great software and want your customers to love using it, I’d love to connect.
